DURING YOUR STAY
WHERE DO I PICK UP MY RENTED CAR?
Pick up instructions are sent in the confirmation message when we confirm your reservation. Please read the confirmation message carefully and send us a message if something is not clear to you.
WHERE DO I DROP OFF MY RENTED CAR?
The return of your rented car will be at the location you choose when booking and can be either at Faro airport or at your accommodation in the Algarve. When collecting the car please confirm your drop off locartion with our rep.
HOW CAN I PAY FOR MY RENTED CAR?
You can pay on collection by credit card, debit card (subjected to processing fee) or cash (with no more fees).
CAN I ADD EXTRAS ON COLLECTION?
Yes. If you want to add any extras when you collect the car just tell the rep and your options will be included in the rental agreement and added to your bill. If you are adding extra drivers please be aware that all additional drivers must be physically present at the time of rental with their own driver's licence to sign the rental agreement.
WHAT DOCUMENTATION DO I NEED TO SHOW AT COLLECTION TIME?
You will need to bring:
- The confirmation message we sent you by email
- Your driver licence. UK licence holders MUST bring the photo card and the paper counterpart of their licence. Your driver licence must be written in Roman alphabet.
- A piece of identity: Your identity card or passport.
- A valid credit card in the driver's name.
- If you plan on adding additional drivers to your contract, all drivers must be present and show their driver licence.
WHAT SHOULD I DO IN CASE OF ACCIDENT?
Call the Police - 112 Call the car hire company (the telephone number is in the contract you signed at collection time). Please fill in the entire accident claim. Keep a copy of the police report. In case of car breakdown please call the car hire company to arrange the replacement of the vehicle. Please be aware that the Insurance company declines accidents not reported to the police, even if you have Super CDW Insurance. Read complete information In Case of Accident
WHAT IF I WANT TO EXTEND MY RENTAL?
If you want to extend your rental while in the Algarve already driving your rented car please call the company using one of the phone numbers in the contract and arrange with the rep the extendal procedure. Please be aware that the complete period of your rental showld be reflected in the contract and you will be considered out of law and fined if police finds your contract is outdated.
WHAT IF ANY EXTRA DRIVER WILL ARRIVE LATER?
If there are extra drivers in your party that arrive later and are not present at collection time they must be included in the contract when it is signed at collection time. Please bring with you a copy of the drivers that will arrive later to be included when you collect the car as the contract can't be amended after it is signed.
If you have any question that is not answered here, please contact You Drive and we will respond you as soon as possible.